Cancellation Policy

At AARZAB, we strive to process and ship your orders as quickly as possible.
If you wish to cancel an order, please read our cancellation policy carefully before placing your order.

1. Order Cancellation Before Shipment

Customers may request to cancel their order before it has been packed or shipped from our warehouse.
If the cancellation request is received before dispatch, the order will be cancelled without any cancellation charges.

The refund (if payment has already been made) will be initiated to the original payment method within 5–7 business days after approval.
Actual credit time depends on your bank or payment provider.

2. Order Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.
Customers may refuse delivery if applicable. Any refund will be processed only after the returned package is received and inspected by AARZAB.
Shipping charges (if any) may not be refundable.

3. Prescription Eyeglasses & Customized Products

Prescription glasses, customized lenses, power lenses, blue-cut lenses, progressive lenses,
photochromic lenses, anti-glare coatings, and any personalized eyewear are manufactured according to the customer’s specifications.

Therefore, once production has started, these customized products cannot be cancelled,
modified, exchanged, or refunded except in cases where the product received is damaged,
defective, or incorrect due to our mistake.

4. Cancellation by AARZAB

AARZAB reserves the right to cancel any order under the following circumstances:

• Product is out of stock.
• Pricing or technical errors.
• Payment authorization failure.
• Incomplete or incorrect customer information.
• Suspected fraudulent transactions.
• Unserviceable delivery location.
• Any unforeseen circumstances beyond our control.

In such cases, customers will receive a full refund for prepaid orders.

5. Refund for Cancelled Orders

• Prepaid orders will be refunded to the original payment method.
• Refund processing usually takes 5–7 business days after approval.
• Cash on Delivery (COD) orders do not require any refund if cancelled before dispatch.

6. How to Request Cancellation

To request order cancellation, please contact our customer support as soon as possible with:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for Cancellation

Our support team will verify your request and inform you about the cancellation status.

7. Important Notes

• Cancellation requests are accepted only before order dispatch unless otherwise stated.
• Customized or prescription eyewear cannot be cancelled once manufacturing has begun.
• Refund timelines may vary depending on banks or payment gateways.
• AARZAB reserves the right to refuse cancellation requests that do not meet the policy conditions.

Contact Us

If you have any questions regarding cancellations, please contact us:

AARZAB
Email: support@aarzab.com
Website: https://aarzab.com

Last Updated: June 2026